Shipping policy

Welcome to our store! We are committed to delivering your orders quickly, safely, and transparently across the United Arab Emirates.

Order Processing

  • All orders are processed within 1–2 business days after successful payment confirmation.
  • Orders placed on weekends or public holidays will be processed on the next business day.
  • During high-demand periods, promotions, or holidays, processing may take slightly longer.

Delivery Time

  • United Arab Emirates: Estimated delivery time is 3–7 business days.
  • Delivery times are estimates and may vary depending on your location, weather conditions, customs clearance, or courier operations.

Shipping Charges

  • Free Shipping on selected products.
  • Shipping charges (if applicable) will be displayed clearly during checkout before you complete your purchase.

Order Tracking

Once your order has been shipped, you will receive a confirmation email or SMS with your tracking number, allowing you to monitor your shipment in real time.

Multiple Shipments

As we work with multiple fulfillment partners, your order may arrive in separate packages. If this happens, you will receive separate tracking information for each shipment.

Delivery Delays

While we always strive to deliver on time, unexpected delays caused by logistics providers, customs inspections, weather conditions, or public holidays may occasionally occur. We appreciate your patience and understanding.

Incorrect Shipping Information

Please ensure your shipping address and contact details are accurate before placing your order. We are not responsible for delays or failed deliveries resulting from incorrect or incomplete information provided by the customer.

Lost or Damaged Packages

If your package is lost in transit or arrives damaged, please contact our customer support within 48 hours of delivery. We will investigate the issue and work toward the best possible solution.

Order Changes & Cancellation

Orders can only be modified or cancelled within 12 hours of being placed. Once an order has entered processing or has been shipped, we are unable to make changes or cancel it.

Contact Us

If you have any questions about your shipment or need assistance, please contact our customer support team. We are always happy to help.

Thank you for shopping with us. We appreciate your trust and look forward to serving you with a smooth and reliable shopping experience.